Revenue Cycle Services for Hospitals

We know hospitals better than anyone. Trajectory’s team has a long history of hospital experience from greenfield hospital development, patient access, revenue cycle, clinical documentation improvement, procurement, business development, medical records and more.

As a revenue cycle management provider, Trajectory has a proven track record of helping hospitals:

Reduce AR days

Reduce denials

Increase percent of charges collected

Increase self-pay collections

Our holistic view sets us apart.

As professionals who have been involved in so many aspects of healthcare, we care about the financial health and future of our nation’s hospitals. Our team pooled our collective experience and found that we could make the biggest impact in revenue cycle optimization. A hospital’s revenue cycle doesn’t exist in a vacuum—it’s integral to every single part of hospital operations. Understanding the whole picture is the only way to drive to the root cause of issues. It is this breadth of experience and our holistic view that sets us apart from other revenue cycle management services.

We help to act not only as an extra set of eyes to clean up your AR and drive new cash, but also as a sounding board when there are questions within your practice.

As your revenue cycle services partner, we work to optimize your cash flow through integration of both business office processes and clinical documentation.

Hospital Revenue Cycle Services

  • Turnkey revenue cycle management
  • Denial management
  • Claim QA and submission
  • Cleanup projects
  • Coding
  • Documentation improvement
  • Self pay management

Increased Collections Through Quality, Documentation, and a Patient-Specific Approach

While revenue cycle processes are complicated, the end goal is not. Our job as your revenue cycle management provider is to make sure you’re getting paid what you should, when you should. Through our expertise, we can improve your entire AR process.

QA & Denial Prevention

We put every claim through a stringent QA process to reduce error rates, decrease denials and days in AR, and improve your collections.

Most denials are due to clerical errors such as lack of authorization, wrong patient ID, failed NCCI edits, etc. Through a standardized process for each common error the human element is all but removed. We hire only experienced staff who will buy into a less than 1% error rate.

These practices have resulted in a reduction in days in AR to a level which consistently grades in the top 10% in the country.

Certified Coders

Trajectory utilizes only certified coders based in the United States. We do not ship our coding overseas, nor do we employ 1099 laborers. All of our coding is done by coders fully employed and vested in Trajectory and our clients’ success. This allows our clients to get to know the team working on their project, and the peace of mind that not only is work getting done right, it’s getting done by people they have access to and can discuss issues with.

Self-Pay Collections

More and more of the financial burden of healthcare is shifting to the patient, and there’s no sign of that trend changing soon. Yet, most hospital billing processes are not geared towards individual consumers. That needs to change. It’s all about determining who can pay and who will pay, as well as making it easier.

Trajectory team members are experts at maximizing profit based on your patients’ propensity to pay.

We optimize your payment collections by segmenting patients into different groups based on propensity and ability to pay. This allows for a proper patient-specific approach to each situation. For example, we can help you develop a process for totally uninsured patients, based on whether you want 100% payment upfront, to treat the indigent with no questions asked, or to connect them with financial aid options. We can assist you with payment plans or other financing options for patients with high propensity to pay but low propensity, and upfront collections for patients with high ability to pay to low propensity.

Our processes lower days in AR, increase self-pay collections, decrease bad debt, and increase patient satisfaction.

Our experience has also allowed us to improve back-end collections. We know how and when to contact patients to collect as much as possible on the back end. This proprietary process has reduced bad debt turns in every setting we have worked in.